SHIPPING & RETURNS

 

COVID-19

In light of the uncertainty with the outbreak of COVID-19 (coronavirus), our priority is the safety of our customers and team of artisans. Our online store is fully operational and we are operating in line with advice from the local authorities. We are working very closely with our shipping partners and we will continue to do our utmost to keep you updated throughout this entire period. Our thoughts are with all those affected.

 

Domestic Deliveries

We offer FREE standard delivery on every order within Singapore. The delivery time for standard delivery is 1-3 working days, following receipt of the e-mail with the delivery confirmation. 

Please leave a contact number on your order confirmation for ease of delivery or rescheduling. 

 

International Deliveries 

For international deliveries, Ashepa Lifestyle uses standard delivery which means that, depending on your location, you should receive the Products within 6-12 working days following receipt of the e-mail with the delivery confirmation. The delivery costs will be shown upon your check-out. 

 

Order & Tracking

You will receive a notification when your order has been shipped out and will receive a code so you can track your parcel. If you have any questions about your order please feel free to email us on customerservice@ashepa.com

 

Returns

A Product purchased on www.ashepa.com may be returned within 14 calendar days of the date of delivery of the Product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please complete the return by including the receipt or proof of purchase with the returned item. A Product that has been worn or is damaged, soiled, washed or altered may not be accepted and may be sent back to you. 

 

Refund

Once your returned Product has been checked, Ashepa Lifestyle will send you an e-mail letting you know if the Product has been accepted.

Ashepa Lifestyle will then proceed with either refunding your money or allowing you to purchase a substitute Product. In case of a refund, a SGD 6.00 return fee will be deducted from the refunded amount if the refunded item(s) benefitted from free shipping.

Please note that your shipping and return fees are non-refundable.

 

Sale Products

Only the sales price of regular priced Product will be refunded upon return. The purchase of a discounted Product constitutes a final purchase and no refund or exchange will be permitted in relation to such sale Product.

 

Exchange

Ashepa Lifestyle will replace a defective or damaged Product. If you need to exchange a Product, please e-mail a photo of the Product to customerservice@ashepa.com along with a description of the defect or damage. Please also provide the original receipt.

 

Return Address

Please item the relevant item to:

Ashepa Lifestyle
21 Anderson Road,
02-03, Singapore,
Singapore 259984

 

Sizing Chart

 

Rings

The following ring size guide is perfect if you're looking purchase a ring online, and you are unsure of the exact size. If you have an existing ring that is a comfortable fit on your finger and doesn't slip off your knuckle, then that would be perfect to find your ring size.

How to measure ring size:

Step 1 - Print out the below ring size chart at 100% and make sure the line in the image measures exactly 135mm.

Step 2 - Place your ring so that the black circle is exactly touching the inside of your ring. This will give you your correct ring sizing.

If you hesitate between 2 sizes, choose the larger one.